Contact us

Email us

Write to xm@sweetai.work. We read every message sent to this address, and we aim to reply within two working days — sooner for anything that is blocking a paid grading. If your message is about a specific purchase, include the email address you bought with and say whether you checked out on Gumroad or Payhip; that lets us find your order in one step instead of three.

What to write about

Account and sign-in problems: verification codes that never arrive, an account you cannot get back into, or a plan that has not activated after payment. Billing questions: renewals, cancellations and refunds, including a Diagnosis credit that should have been applied to a Sprint upgrade. Grading questions: anything about a report in your history — tell us the date of the report and what looks wrong, and we will re-check it.

Accuracy-challenge claims also start here: if your official Enquiry on Results re-mark differs from our overall band by 1.0 or more, email us a photo or scan of your official Test Report Form and we will process the full refund described in our terms. Privacy requests — a copy of your account data, or deletion of your account with its essays and reports — go to the same address.

Before you write

Two things we cannot do by email: grade an essay (grading only happens through the submission page, so your report lands in your account history where you can keep it), and change an official IELTS result (only your test centre can do that, via the Enquiry on Results process). If you are a school, prep centre or agency interested in grading your own students' essays, start with the schools page and then write to us — partnership messages to this inbox are answered by the same team.

Looking for prices or plan details instead? The pricing page lists every plan, and the sample report shows exactly what a paid grading looks like before you spend anything.