IELTS Examiner / Practice Prompt Bank — GT & Academic / Task 1 Letter
IELTS GT Task 1 Letter: Complaint — Shopping & technology
Original practice prompt written in exam style — not a real exam question, and not a prediction.
You ordered a laptop online three weeks ago. It arrived with a cracked screen, and the company has not answered your emails. Write a letter to the company's customer service department. In your letter: • give your order details and describe the damage • explain what you have already done to contact them • say whether you want a replacement or a refund, and by when
Examiner focus: Escalation done properly: evidence, contact history, one clear demand with a deadline.
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